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Chatbot development for business

Bots for bookings, orders, requests and payments in Telegram, WhatsApp and on your site — synced with your CRM and calendar, with a manager one tap away.

02 05 service 2 of 5 in Automation & AI

What’s included

  • Scripted flows for booking, orders, applications and payments
  • Telegram, WhatsApp, website widget — one logic, every channel
  • Lead qualification before a human joins
  • CRM and calendar sync
  • Payments inside the chat
  • Telegram Mini App as the interface when a chat window isn't enough

Who it’s for

  • Local services living on bookings and calls
  • Online stores drowning in "where is my order"
  • Anyone whose sales still run through a manager copying messages by hand

In short

A chatbot takes over the conversations that follow the same pattern every time: booking a slot, placing an order, checking a delivery status, paying, leaving a request. It works in Telegram, WhatsApp and in a widget on your site with one logic for every channel, syncs with your CRM and calendar, and hands the customer to a manager with everything already collected. When buttons are not enough, an AI assistant answers questions in free form, and when a chat window is not enough, a Telegram Mini App opens a full interface. The bot and its accounts are registered to you; the price is counted in hours and fixed before the start.

What a chatbot does for a business

Everything a manager does by the same script dozens of times a day — without queues, days off or lost messages.

  1. 01

    Books appointments

    Shows the free slots from the calendar and books the customer without calls or back-and-forth.

  2. 02

    Takes orders and requests

    Collects the order and contacts step by step and sends them straight to the CRM.

  3. 03

    Answers “where is my order”

    Takes the status from the CRM or the delivery service — the manager is not distracted.

  4. 04

    Qualifies leads

    Asks the key questions before a person joins, so the manager gets a ready request, not “hello, how much”.

  5. 05

    Accepts payment

    Payment right in the chat or by a link — without switching to the site.

  6. 06

    Reminds and notifies

    Reminds about a booking, reports that an order is ready or shipped.

  7. 07

    Works around the clock

    Night-time requests do not wait for the morning, and the morning starts with ready orders.

  8. 08

    One logic, every channel

    Telegram, WhatsApp and the site work by the same scenarios and write to the same CRM.

Typical scenarios

Most bots are built from a few proven scenarios, adapted to your process.

  1. Booking

    Service → specialist → free slot → confirmation → reminder the day before. Cancelling and rescheduling — in two taps.

  2. Order and payment

    Catalogue → cart → delivery → payment → notice to the manager and the customer.

  3. Order status

    Order number or phone → status from the CRM or the delivery service → tracking.

  4. Request with qualification

    Task, budget, deadline, contacts → a card in the CRM → the right manager.

  5. Questions and answers

    Frequent questions as buttons; anything in free form goes to the AI assistant or a person.

  6. Feedback

    After a visit or a delivery the bot asks for a rating; a low rating goes straight to the manager.

Telegram, WhatsApp or a widget on the site

The logic of the bot is the same, but each channel has its own rules. The choice depends on where your customers already write.

CriterionTelegramWhatsAppWidget on the site
Writing first only to those who started the bot by templates approved by Meta while the person is on the site
Cost of messages free messages sent first by the business are paid free
Interface buttons, menus, a Mini App buttons, lists and forms anything the site can show
Payment in the chat; digital goods — in Telegram Stars usually by a link to the payment page the site’s payment page
Connection quick, through the official bot API through the official WhatsApp Business platform and company verification part of the site
Best for bookings, orders, notifications, communities markets where customers live in WhatsApp questions while choosing on the site

The bot and the manager work together

A bot does not replace people — it takes the routine and passes on a customer who is ready to talk.

  1. 01

    A person at any step

    The “talk to a manager” button is always there — nobody gets stuck in a maze of menus.

  2. 02

    Context comes along

    The manager sees what the customer chose, what they asked and where they stopped.

  3. 03

    Working hours

    During the day the request goes to a person at once; at night the bot promises an answer and creates a task in the CRM.

  4. 04

    Answers from one place

    Managers reply from the CRM or a work chat, and the customer gets the reply in their messenger.

  5. 05

    Nothing is lost

    Every conversation is saved in the customer’s card with its source.

  6. 06

    Numbers in view

    How many came, how many booked or paid, and at which step people leave.

What we will need from you

A bot is your process written down step by step. The clearer the process, the better the bot.

  1. 01

    How it works now

    How bookings and orders go today: the steps, the questions, the exceptions.

  2. 02

    Frequent questions

    What customers ask most often — a few dozen real examples from chats.

  3. 03

    Access to systems

    CRM, calendar, payment service and delivery — what the bot has to work with.

  4. 04

    Accounts in your name

    The Telegram bot is created in your account, the WhatsApp Business account is registered to the company.

  5. 05

    Texts and tone

    How you speak to customers — the bot greets and answers in the same voice.

  6. 06

    Who answers

    Who receives handovers and in which hours, so a customer never waits in silence.

Common chatbot mistakes

  1. A maze without an exit

    If there is no way to reach a person, an annoyed customer simply leaves.

  2. Too many steps

    Every extra question loses some people. Ask only what is really needed.

  3. A bot apart from the CRM

    Requests stay in the chat and get lost. Everything the bot collects must land in the CRM.

  4. Mailings without consent

    People block the bot, and in WhatsApp complaints lower the number’s rating and its sending limits.

  5. The bot on the contractor’s account

    If the bot and the number are not yours, a change of contractor means losing the audience.

  6. Launching without a test

    A scenario has to be walked through by real people before customers see it.

Questions about chatbots

How much does a chatbot cost?

The price is counted in hours: it depends on the number of scenarios and channels and on the connections to the CRM, calendar and payments. The sum is fixed before the start; the estimate is free.

How long does it take?

A simple bot takes a couple of days; Telegram bots with integrations and Mini Apps take 2–8 weeks. The exact dates are fixed before the start.

Which messenger should we choose?

The one where your customers already write to you. Often it is Telegram and a widget on the site, and WhatsApp where customers live in it. The logic is the same, so a channel can be added later.

Can the bot accept payment?

Yes. In Telegram goods and services are paid in the chat through a payment provider, digital goods in Telegram Stars; in WhatsApp payment usually goes by a link.

Can the bot write to customers first?

In Telegram — only to those who started the bot. In WhatsApp — by templates approved by Meta, and such messages are paid. Mailings only to those who agreed to them.

Does a bot need AI?

Not always. Bookings, orders and statuses work better with buttons: they are fast, predictable and cost nothing per message. AI is added where people ask questions in their own words.

Will it work with our CRM and accounting system?

Yes, if the system has an API or an export: the bot writes requests and orders there and takes statuses and stock from it.

What if a customer wants a person?

They press “talk to a manager” at any step. The conversation goes to a person with all the context; outside working hours the bot creates a task and says when to expect an answer.

Who will own the bot?

You. The bot, the number, the accounts and the code are registered to you and handed over at launch.

Why not a bot builder?

A builder is fine for a simple menu. When you need the CRM, payments, your own rules and several channels with one logic, your own code is more reliable and costs no monthly subscription.

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Discuss
a chatbot

Tell us what the bot should do and where your customers write to you — we will suggest scenarios and estimate the work. The consultation is free.

Or write to [email protected]